Privacy Policy
Last modified: August 08, 2024
INTRODUCTION
eSupply Canada Ltd. and our affiliates and subsidiaries ("Company"
or "We") respect your privacy and are
committed to protecting it by complying with this policy.
This policy describes:
- How we collect, use, disclose, and protect the personal information of our
customers and website users ("you").
- Describes the types of information we may collect from you or that you may
provide when you visit the website www.esupplycanada.ca (our
"Website").
- Our practices for collecting, using, maintaining, protecting, and disclosing
that information.
We will only use your personal information in accordance with this policy
unless otherwise required by applicable law. We take steps to ensure that the
personal information that we collect about you is adequate, relevant, not
excessive, and used for limited purposes.
Privacy laws in Canada generally define "personal information" as
any information about an identifiable individual, which includes information
that can be used on its own or with other information to identify, contact, or
locate a single person. Personal information does not include business contact
information, including your name, title, or business contact information.
This policy applies to information we collect, use, or disclose about you:
- On this Website.
- In email, text, and other electronic messages between you and this Website.
- When you interact with our advertising and applications on third-party
websites and services if those applications or advertising include links to
this policy.
The Website may include links to third-party websites, plug-ins, services,
social networks, or applications. Clicking on those links or enabling those
connections may allow the third party to collect or share data about you. If
you follow a link to a third-party website or engage a third-party plugin,
please note that these third parties have their own privacy policies and we do
not accept any responsibility or liability for these policies. We do not
control these third-party websites, and we encourage you to read the privacy
policy of every website you visit.
This policy DOES NOT apply to information that:
- We collect offline or through any other means, including on any other
Company or third-party website (including our affiliates and subsidiaries).
- You provide to or is collected by any third party (including our affiliates
and subsidiaries), through any application or content (including
advertising) that may link to or be accessible from the Website.
Please read this policy carefully to understand our policies and practices for
collecting, processing, and storing your information. If you do not agree with
our policies and practices, your choice is not to use our Website. By
accessing or using this Website, you indicate that you understand, accept, and
consent to the practices described in this policy. This policy may change from
time to time (see Changes to Our Privacy Policy). [our
continued use of this Website after we make changes indicates that you accept
and consent to those changes, so please check the policy periodically for
updates.
INFORMATION WE COLLECT ABOUT YOU
We collect and use several types of information from and about you, including:
-
Personal information, that we can reasonably use to
directly or indirectly identify you, such as your name, mailing address,
e-mail address, telephone number, Internet protocol (IP) address used to
connect your computer to the Internet, user name or other similar
identifier, billing and account information and any other identifier we may
use to contact you ("personal information").
We provide an opportunity for any user to unsubscribe from our newsletters or
opt-out of contact for marketing purposes on an ongoing basis by using the
unsubscribe mechanism at the bottom of our e-mails, or e-mailing
to marketing@esupplycanada.ca.
-
Non-personal information, that does not directly or
indirectly reveal your identity or directly relate to an identifiable
individual, such as demographic information, or statistical or aggregated
information. Statistical or aggregated data does not directly identify a
specific person, but we may derive non-personal statistical or aggregated
data from personal information. For example, we may aggregate personal
information to calculate the percentage of users accessing a specific
Website feature.
-
Technical information, including your login information,
browser type and version, time zone setting, browser plug-in types and
versions, operating system and platform, or information about your internet
connection, the equipment you use to access our Website, and usage details.
-
Non-personal details about your Website interactions,
including the full Uniform Resource Locators (URLs), clickstream to, through
and from our Website (including date and time), products you viewed or
searched for, page response times, download errors, length of visits to
certain pages, page interaction information (such as scrolling, clicks, and
mouse-overs), methods used to browse away from the page, or any phone number
used to call our customer service number.
HOW WE COLLECT INFORMATION ABOUT YOU
We use different methods to collect your information, including through:
-
Direct interactions with you
when you provide it to us, for example, by filling in forms
or corresponding with us by phone, email, or otherwise.
-
User contributions. You may also provide information for us
to publish or display on public Website areas or transmit to other Website
users or third parties.
-
Automated technologies or interactions, as you navigate
through our Website. Information collected automatically may include usage
details, IP addresses, and information collected through cookies, web
beacons, and other tracking technologies.
-
Third parties or publicly available sources, for example,
our business partners.
Information You Provide to Us
The information we collect directly from you on or through our Website may
include:
- Information that you provide by filling in forms on our Website. This
includes information provided at the time of registering to use our Website,
or requesting further services. We may also ask you for information when you
enter a contest or promotion sponsored by us, and when you report a problem
with our Website.
- Records and copies of your correspondence (including email addresses), if
you contact us.
- Your responses to surveys that we might ask you to complete for research
purposes.
- Details of transactions you carry out through our Website and of the
fulfillment of your orders. You may be required to provide financial
information before placing an order through our Website.
- Your search queries on the Website.
Information We Collect Through Cookies and Other Automatic Data Collection
Technologies
As you navigate through and interact with our Website, we may use cookies or
other automatic data collection technologies to collect certain information
about your equipment, browsing actions, and patterns, including:
- Details of your visits to our Website, including traffic data, location
data, logs, and other communication data and the resources that you access
and use on the Website.
- Information about your computer and internet connection, including your IP
address, operating system, and browser type.
We may also use these technologies to collect information about your online
activities over time and across third-party websites or other online services
(behavioral tracking). To learn more or to opt-out of tailored advertising
please visit Digital Advertising Alliance of Canada Opt-Out Tool for
information on how you can opt out of behavioral tracking on this Website and
how we respond to web browser signals and other mechanisms that enable
consumers to exercise choice about behavioral tracking.
The information we collect automatically is statistical data and may include
personal information, and we may maintain it or associate it with personal
information we collect in other ways, that you provide to us, or receive from
third parties. It helps us to improve our Website and to deliver a better and
more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our
Website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
-
Cookies (or browser cookies). A cookie is a small file
placed on the hard drive of your computer. You may refuse to accept browser
cookies by activating the appropriate setting on your browser. However, if
you select this setting you may be unable to access certain parts of our
Website. Unless you have adjusted your browser setting so that it will
refuse cookies, our system will issue cookies when you direct your browser
to our Website.
-
Flash Cookies. Certain features of our Website may use
local stored objects (or Flash cookies) to collect and store information
about your preferences and navigation to, from, and on our Website. Flash
cookies are not managed by the same browser settings that are used for
browser cookies. For information about managing your privacy and security
settings for Flash cookies, see
Choices About How We Use and Disclose Your Information.
-
Web Beacons. Pages of our Website and our e-mails may
contain small electronic files known as web beacons (also referred to as
clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for
example, to count users who have visited those pages or opened an email and
for other related website statistics (for example, recording the popularity
of certain website content and verifying system and server integrity).
Third Party Use of Cookies and Other Tracking Technologies
Some content or applications on the Website, including advertisements, are
served by third-parties, including advertisers, ad networks and servers,
content providers, and application providers. These third parties may use
cookies [alone or in conjunction with web beacons or other tracking
technologies] to collect information about you when you use our Website. The
information they collect may be associated with your personal information or
they may collect information, including personal information, about your
online activities over time and across different websites and other online
services. They may use this information to provide you with interest-based
(behavioural) advertising or other targeted content. [In addition to helping
advertisers reach the right people for their products and services,
behavioural advertising helps support our Website so that you can enjoy free
content.]
You can opt-out of several third party ad servers' and networks'
cookies simultaneously by using an opt-out tool created by the Digital
Advertising Alliance of Canada. You can also access these websites to learn
more about online behavioural advertising and how to stop websites from
placing cookies on your device. Opting out of a network does not mean you will
no longer receive online advertising. It does mean that the network from which
you opted out will no longer deliver ads tailored to your web preferences and
usage patterns.
We do not control these third parties' tracking technologies or how they
are used. If you have any questions about an advertisement or other targeted
content, you should contact the responsible provider directly. For more
information about how you can opt out of receiving targeted advertising from
many providers, see
Choices About How We Use and Disclose Your Information.
HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us,
including any personal information:
- To present our Website and its contents to you.
- To provide you with information, products, or services that you request from
us.
- To fulfill the purposes for which you provided the information or that were
described when it was collected, or any other purpose for which you provide
it.
- To provide you with notices about your account, including expiration and
renewal notices.
- To carry out our obligations and enforce our rights arising from any
contracts with you, including for billing and collection or to comply with
legal requirements.
- To notify you about changes to our Website or any products or services we
offer or provide though it.
- To improve our Website, products or services, marketing, or customer
relationships and experiences.
- To allow you to participate in interactive features, social media, or
similar features on our Website.
- To measure or understand the effectiveness of the advertising we serve to
you and others, and to deliver relevant advertising to you.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about our own and
third-parties' goods and services that may be of interest to you, as
permitted by law. If you do not want us to use your information in this way,
please use the unsubscribe mechanism at the bottom of our e-mails or e-mail us
at marketing@esupplycanada.ca.
For more information, see
Choices About How We Use and Disclose Your Information.
We may use the information we have collected from you to enable us to display
advertisements to our advertisers' target audiences. Even though we do not
disclose your personal information for these purposes without your consent, if
you click on or otherwise interact with an advertisement, the advertiser may
assume that you meet its target criteria.
DISCLOSURE OF YOUR INFORMATION
We may disclose aggregated information about our users, and information that
does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as
described in this privacy policy:
- To our subsidiaries and affiliates.
- In accordance with applicable law, to a buyer or other successor in the
event of a merger, divestiture, restructuring, reorganization, dissolution,
or other sale or transfer of some or all of eSupply Canada Ltd.'s assets,
whether as a going concern or as part of bankruptcy, liquidation, or similar
proceeding, in which personal information held by eSupply Canada Ltd. about
our customers and users is among the assets transferred.
- To advertisers and advertising networks that require the information to
select and serve relevant advertisements to you and others. We do not
disclose data about identifiable individuals to our advertisers, but we may
provide them with aggregate information about our users (for example, we may
inform them that 400 women between 30 and 45 have clicked on their
advertisement on a specific day). We may also use such aggregate information
to help advertisers target a specific audience (for example, men in a
specific location). We may make use of the personal information we have
collected from you to enable us to display our advertisers'
advertisement to that target audience.
- To contractors, service providers, and other third parties we use to support
our business (such as analytics and search engine providers that assist us
with Website improvement and optimization) and who are contractually
obligated to keep personal information confidential, use it only for the
purposes for which we disclose it to them, and to process the personal
information with the same standards set out in this policy.
- To fulfill the purpose for which you provide it. For example, if you give us
an email address to use the "email a friend" feature of our
Website, we will transmit the contents of that email and your email address
to the recipients.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond
to any government or regulatory request, in accordance with applicable law.
- To enforce or apply our terms of use,
or terms of sale and other
agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights,
property, or safety of eSupply Canada Ltd. our customers, or others. This
includes exchanging information with other companies and organizations for
the purposes of fraud protection and credit risk reduction.
TRANSFERRING YOUR PERSONAL INFORMATION
We may transfer personal information that we collect or that you provide as
described in this policy to contractors, service providers, and other third
parties we use to support our business (such as analytics and search engine
providers that assist us with Website improvement and optimization) and who
are contractually obligated to keep personal information confidential, use it
only for the purposes for which we disclose it to them, and to process the
personal information with the same standards set out in this policy.
We may process, store, and transfer your personal information in and to a
foreign country, with different privacy laws that may or may not be as
comprehensive as Canadian law. In these circumstances, the governments,
courts, law enforcement, or regulatory agencies of that country may be able to
obtain access to your personal information through the laws of the foreign
country. Whenever we engage a service provider, we require that its privacy
and security standards adhere to this policy and applicable Canadian privacy
legislation.
You are welcome to contact us to obtain further information about Company
policies regarding service providers outside of Canada. See
Contact Information and Challenging Compliance.
By submitting your personal information or engaging with the Website, you
consent to this transfer, storage, or processing.
CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
We strive to provide you with choices regarding the personal information you
provide to us. We have created mechanisms to provide you with the following
control over your information:
-
Tracking Technologies and Advertising. You can set your
browser to refuse all or some browser cookies, or to alert you when cookies
are being sent. To learn how you can manage your Flash cookie settings,
visit the Flash player settings page on Adobe's website. If you disable
or refuse cookies, please note that some parts of this Website may not be
accessible or may not function properly. For more information about tracking
technologies, see
Information We Collect Through Cookies and Other Automatic Data
Collection Technologies.
-
Third-Party Advertising. We do not share your personal
information with unaffiliated or non-agent third parties for promotional
purposes.
-
Promotional Offers from the Company. If you have opted in
to receive certain emails from us but no longer wish to have your email
address used by the Company to promote our own or third parties'
products or services, you can opt-out by sending us an email stating your
request to marketing@esupplycanada.ca. If we have sent you a promotional email,
you may unsubscribe by clicking the unsubscribe link we have included in the
email. This opt-out does not apply to information provided to the Company as
part of a product purchase, warranty registration, product service
experience, or other transactions.
DATA SECURITY
The security of your personal information is very important to us. We use
physical, electronic, and administrative measures designed to secure your
personal information from accidental loss and from unauthorized access, use,
alteration, and disclosure. We store all information you provide to us behind
firewalls on our secure servers. Any payment transactions will be facilitated
using Stripe
The safety and security of your information also depends on you. Where we have
given you (or where you have chosen) a password for access to certain parts of
our Website, you are responsible for keeping this password confidential. We
ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not
completely secure. Although we do our best to protect your personal
information, we cannot guarantee the security of your personal information
transmitted to our Website. Any transmission of personal information is at
your own risk. We are not responsible for circumvention of any privacy
settings or security measures contained on the Website.
DATA RETENTION
Except as otherwise permitted or required by applicable law or regulation, we
will only retain your personal information for as long as necessary to fulfill
the purposes we collected it for, including for the purposes of satisfying any
legal, accounting, or reporting requirements. Under some circumstances we may
anonymize your personal information so that it can no longer be associated
with you. We reserve the right to use such anonymous and de-identified data
for any legitimate business purpose without further notice to you or your
consent.
CHILDREN UNDER THE AGE OF 13
Our Website is not intended for children under 13 years of age. No one
under age 13 may provide any information to or on the Website. We do
not knowingly collect personal information from children under 13. If you
are under 13, do not use or provide any information on this Website or on or
through any of its features/register on the Website, make any purchases
through the Website, use any of the interactive or public comment features
of this Website, or provide any information about yourself to us, including
your name, address, telephone number, email address, or any screen name or
user name you may use. If we learn we have collected or received personal
information from a child under 13 without verification of parental consent,
we will delete that information. If you believe we might have any
information from or about a child under 13, please contact us at
marketing@esupplycanada.ca.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
It is important that the personal information we hold about you is accurate
and current. Please keep us informed if your personal information changes.
By law you have the right to request access to and to correct the personal
information that we hold about you.
You can review and change your personal information by logging into the
Website and visiting your account profile page.
If you want to review, verify, correct, or withdraw consent to the use of
your personal information you may also send us an email at
marketing@esupplycanada.ca
to request access to, correct, or delete any personal information that you
have provided to us. We cannot delete your personal information except by
also deleting your user account. We may not accommodate a request to change
information if we believe the change would violate any law or legal
requirement or cause the information to be incorrect.
We may request specific information from you to help us confirm your
identity and your right to access, and to provide you with the personal
information that we hold about you or make your requested changes.
Applicable law may allow or require us to refuse to provide you with access
to some or all of the personal information that we hold about you, or we may
have destroyed, erased, or made your personal information anonymous in
accordance with our record retention obligations and practices. If we cannot
provide you with access to your personal information, we will inform you of
the reasons why, subject to any legal or regulatory restrictions.
We will provide access to your personal information, subject to exceptions
set out in applicable privacy legislation. Examples of such exceptions
include:
- Information protected by solicitor-client privilege.
-
Information that is part of a formal dispute resolution process.
-
Information that is about another individual that would reveal their
personal information or confidential commercial information.
-
Information that is prohibitively expensive to provide.
If you are concerned about our response or would like to correct the
information provided, you may contact our Office Manager at
info@esupplycanada.ca.
WITHDRAWING YOUR CONSENT
Where you have provided your consent to the collection, use, and transfer
of your personal information, you may have the legal right to withdraw your
consent under certain circumstances. To withdraw your consent, if
applicable, contact us at marketing@esupplycanada.ca. Please note that if you
withdraw your consent we may not be able to provide you with a particular
product or service. We will explain the impact to you at the time to help
you with your decision.
CHANGES TO OUR PRIVACY POLICY
It is our policy to post any changes we make to our privacy policy on this
page with a notice that the privacy policy has been updated on the Website
home page. If we make material changes to how we treat our users'
personal information, we will notify you through a notice on the Website
home page.
We include the date the privacy policy was last revised at the top of the
page. You are responsible for ensuring we have an up-to-date, active, and
deliverable email address for you, and for periodically visiting our Website
and this privacy policy to check for any changes.
CONTACT INFORMATION AND CHALLENGING COMPLIANCE
We welcome your questions, comments, and requests regarding this privacy
policy and our privacy practices. Please contact us at:
eSupply Canada Ltd.,
985 French Bay Road, Saugeen First Nation,
Ontario, CANADA, NOH 2L0
and/or
marketing@esupplycanada.ca
and/or via our toll-free number:
(866) 559-2233
We have procedures in place to receive and respond to complaints or
inquiries about our handling of personal information, our compliance with
this policy, and with applicable privacy laws. To discuss our compliance
with this policy please contact us using the contact information listed
above.