Terms And Conditions
***Special orders, food items and PPE cannot be returned.
All returns must be authorized. A Return Authorization Number (RGA-Return Goods Authorization or RMA-Return Materials Authorization) must be obtained from eSupply Canada.
Damaged & Defective Claims
Claims for damages must be reported to the carrier immediately, and should be noted by the carrier on the delivery receipt.
Submit a copy of the delivery receipt and photos to info@esupplycanada.ca for review within 24 hours of receipt of goods . A return authorization will be issued or credit on the product(s) once determined. Manufacturing defects are not covered by eSupply Canada Ltd., please check warranty procedures on the product obtained. Support, in some instances, is offered.
Shipping Errors
Shortages - Shortages from our warehouses must be reported to info@esupplycanada.ca within 24 hours of receipt of goods. Arrangements to
provide the product or a credit for the product will be determined at the time of being reported. Should the credit option apply, this will reflect as a quantity reduction on the
invoice OR a credit/reimbursement will be issued, if paid by credit card. An order number or quote must be provided for claim processing.
Receiving Incorrect Products - Incorrect shipments from our warehouses must be reported to info@esupplycanada.ca within 24
hours of receipt of goods. Arrangements to provide the correct product will be determined at the time of being reported. An order number or quote must be provided for
claim processing. A returns authorization number will follow, along with waybills and return instructions. Alternate arrangements can be made should the product be kept.
Should the credit option apply, this will reflect as a quantity reduction on the invoice OR a credit/reimbursement will be issued, if paid by credit card. An order number or
quote must be provided for claim processing.
Returns Procedure for Shipping Errors
- Report to eSupply Canada.
- A Return Authorization number will be supplied.
- A return label (BOL-Bill Of Lading(s) OR a Waybill(s)) will be supplied.
- Attach the Return label to the box (Ensure the barcode can be scanned)
- Write the RMA/RGA number on the box (Near the label if possible. Do not write on the packaged product).
- A pick up will be scheduled for you with our carrier. (Please provide availability times)
- Goods must be returned to the appropriate location within 10 working days after receiving the RGA/ RMA number.
Returns Policy
A restocking charge of 25% will apply on stock items, or that imposed by the manufacturer should the fees be greater.
The following conditions must be met. Failure to do so could result in refusal of a shipment.
- Goods must be returned within 90 days from date of purchase;
- At the time of the return, goods must be a stock item with our supplier(s) and the returned quantity must correspond to the quantity of the original packaging slip.
- Goods must be returned to the appropriate location within 10 working days after receiving the RGA/RMA number.
- The RGA/RMA number and Packing Slip number must be identified on the return address label.
- Goods must be in their original packaging, arrive undamaged and in resellable form. Do not write on the product packaging.
- All returns are to be sent prepaid; exceptions will be determined depending on the nature of the return.
- Some Specially ordered goods are non returnable – This will be stated/determined prior to receiving an RGA/RMA number.
- Restocking charges on Non-stock or Custom items will be determined.
- Goods damaged in transit must be signed as damaged by the receiver and carrier at the time of receipt of goods.
eSupply Canada and our suppliers reserves the right to deny any Returns or Claims if the above conditions are not met.